Privacy Policy

Effective Date: March 2, 2026

At BillPipe, we are committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our website and services, including our Cookie Policy.

1. The Data We Collect and Store

We collect the following types of information:

• Email Addresses: For account registration, newsletters, and support communication.
• Company Data: Business name, billing details, and invoicing configurations used to establish your account.
• Customer Records: Data you create, import, or synchronize regarding your clients, including client names, email addresses, billing addresses, VAT numbers, and customer references, necessary for generating and managing invoices.
• Invoice Data: Detailed information regarding invoices you create or process through our platform, including line items, pricing, VAT codes, ledger accounts, and transaction statuses, essential for synchronization with your chosen accounting software.
• Usage Data: Standard analytics data including your IP address, browser type, and interaction metrics on our website.
• Cookies: Small data files stored on your device to improve site performance and analytics.

2. How We Collect Your Data

We collect data through the following methods:

• Direct Input: Information you provide to us directly when creating an account, filling out forms, adjusting settings, or contacting support.
• System Integration: Data securely synchronized or imported via APIs from your connected authorized third-party accounting applications (e.g., SnelStart, Exact Online, Visma eAccounting).
• Automated Collection: Usage analytics and cookies collected automatically as you navigate and interact with our website and application.

3. How We Use Your Data (Purpose)

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, deliver, and improve our services to you, including generating invoices and syncing them with your accounting software.
• Communication: To send you necessary updates, newsletters, and security alerts.
• Billing: To process transactions and handle billing for your use of our services.
• Analytics: To analyze website and application usage to understand user interactions and enhance the overall user experience.

4. Data Retention and Deletion Policies

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Account Data: Retained for the lifetime of your account.
• Automated Deletion: If you delete your account, we will systematically delete or permanently anonymize your data within 30 days, unless a longer retention period is explicitly required by law.
• Analytics Data: Usage data is typically retained for up to 26 months before being permanently purged.

5. Revoking Consent and Requesting Deletion

You have full control over your data. You may at any time:

• Revoke Consent: You can disconnect any integrated third-party accounting software directly from your account settings, which instantly revokes our access to synchronize data from those services.
• Request Data Deletion: You can delete your account from your account settings, which triggers our systematic data deletion process. Alternatively, you can email us directly to request the deletion of specific data or your entire account.
• Unsubscribe: You may opt out of receiving promotional emails by following the unsubscribe instructions included in those emails.

6. Your Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict processing, object to processing, and request data portability for your personal data.

7. Cookie Policy

Our website utilizes cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Contact Us

If you have any questions, wish to exercise your rights, or want to explicitly request data deletion, please contact us at [email protected].